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COVID-19 Statement

26 Jun 2020

Stonebridge is delighted to announce that we now have the protocols in place to attend customer meetings and appointments again.  We would like to thank you for your patience and understanding over the last few months and assure you that the continued well-being of our customers, subcontractors and staff remains our number one priority during this crisis.

New customers will now be able to have home demonstrations before they move in with our sales advisors and a courtesy meeting with the site manager and customer care manager soon after they have completed the sale to introduce our customer care service and discuss any initial concerns.

Our maintenance team is also starting back, again with new working procedures in place. However remedial work going forward will take longer to implement and we are working on a staged return across our sites to catch up with the significant backlog.

In order to safeguard you and our team, we will contact you in the first instance to ensure that no members of your household are isolating or experiencing any Covid-19 symptoms. You will then be allocated a date and time along with some instructions on how to comply with our new health and safety protocols.

If you are an existing customer, please be assured that our Customer Care team has kept track of all new issues reported since March 23rd when the lockdown began and is working hard to arrange new appointments as quickly as possible.

Please be aware, however, that many of our contractors are returning to work at different intervals and like us, they will have a backlog of work to catch up with.

You can be assured that any genuine defect reported over the last few months will be attended to at the very earliest opportunity and we will continue to review our processes over the coming weeks and months to ensure we are always taking the correct steps to protect your health and safety.  Again, we thank you for your support and co-operation in the meantime.

17/05/20

At Stonebridge Homes, we remain committed to providing a safe and secure environment for our customers, contractors and employees and we are doing all that we can to support the Government in containing the spread of COVID-19.

Re-commencement of all on-site operations

The latest Government announcement has confirmed that construction sites and Marketing Suites across the UK can begin to operate once again, providing they can do so safely and with new social distancing measures in place. As such, Stonebridge Homes Marketing Suites will be reopened as of 12pm, Monday 18th May.

Health & Safety remains our number one priority and we have worked tirelessly to assess the steps required to reopen each of our sites and consequently, the new measures that need to be introduced and adhered to, to allow the recommencement of construction for Stonebridge Homes and to reopen our Marketing Suites.

Following a full review of our internal procedures in line with Government guidance, and Construction Leadership Council advice, we are confident that we have a robust set of protocols and guidelines that will allow the safe return of workers to each of our sites.

All staff and contractors have been made aware of our amended site working requirements and robust social distancing protocols, which will be in place at all times, in accordance with current guidance and Health & Safety legislation.

We are open for enquiries and appointments

We would like to thank our customers for their continued support.

Our sales team are available to discuss any enquiries you may have about your future home and would be happy to answer any questions you may have about any of our plots currently available.

To contact Stonebridge, please click here.

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