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sales@stonebridgehomes.co.uk 0113 357 1100

CUSTOMER CARE MAINTENANCE TECHNICIAN

Horsforth, Leeds
Date Added
Monday 13 December 2021
Closing Date
Friday 31 December 2021

THE ROLE

An exciting opportunity has arisen for a dedicated Customer Care Technician to join our Customer Care team.

Stonebridge Homes is a Leeds-based house-builder, operating throughout Yorkshire and with a well-deserved reputation for building quality, high specification homes in sought after locations. We have a wealth of experience in the house-building industry and a proven track record in delivering successful housing schemes.

Over the last ten years, Stonebridge Homes has successfully delivered over 25 developments. We have exciting plans for growth that will soon see us launch new developments in the North East of England and increase the number of outlets in Yorkshire. From 2022 we will begin to substantially increase delivery to become a multi regional business. As the business grows, we are focused on retaining our strong dynamic culture with, at its core, a committed and passionate workforce and our well-earned reputation for innovation and quality. It is a great time to join our company as we commence the next exciting chapter.

Our customer journey is at the forefront of what we do and you will be an integral part of our highy experience Customer Care team who focus on delivering the highest levels of customer care at all times.

The successful candidate will have significant experience in decorating, joinery and second fix carpentry and will hold some experience in basic plumbing and tiling. If you are well-organised, efficient and with a drive to succeed and be part of a committed and passionate team then this could be the perfect opportunity for you and we would love to hear from you.

RESPONSIBILITIES AND DUTIES

  • Conduct remedial work at customer properties to a high quality as directed by the Customer Care Team and ensure that all work and customer interactions are undertaken in a manner which is in line with our Company values
  • Discuss and update works to be carried out with customers ensuring full understanding is gained
  • Manage own workload to agreed diarised appointments and provide information in a timely manner with regard to changes in priorities and workload decisions
  • Process completion reports and feedback to appropriate colleagues
  • Ensure all works are carried out within Health & Safety regulations and standards

EXPERIENCE & QUALIFICATIONS

  • Experienced in decoration, joinery and second fix carpentry
  • Experience held in basic plumbing and tiling
  • Full clean driving licence
  • Excellent communication skills
  • Good customer service skills
  • High level of flexibility, planning and organisational skills
  • Ability to build rapport with key stake holders
  • Ability to work on own initiative as well as part of a team

BENEFITS

We offer an opportunity to work in a growing business led by its values in a fast-paced environment. Our benefits package includes

  • Salary £26,000 to £30,000 dependent on experience
  • Quarterly and Annual Staff Bonus Scheme
  • Enhanced holiday entitlement
  • Private Healthcare
  • Access to the Pension scheme

**Shortlisting early January 2022. Interviews likely to be w/c 10th January 2022**

Job Type: Full-time

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