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0113 357 1100


Horsforth, Leeds
Date Added
Wednesday 4 December 2019
Closing Date
Wednesday 1 January 2020


An exciting opportunity has arisen for a Customer Care Coordinator to join our team based at our head office in Horsforth, Leeds. You will be joining a growing, ambitious, successful values led house builder covering the Yorkshire region.
The role is to coordinate administration processes and implement action for the resolution of customer care issues in accordance with Company procedures and support the Customer Care Manager in the running of the Customer Care department.


  • Receive issue reports and questions by phone, email and letter and log all complaints on the system
  • Follow up reports in writing confirming action to be taken or seeking further information
  • Organise and update system with any rectification work undertaken
  • Arrange for urgent action in response to emergency situations
  • Organise maintenance with contractors, Site Manager or Customer Care Technician as appropriate
  • Raise and send out job sheets to contractors
  • Chase up completion of work and update system appropriately
  • Liaise between contractors where more than one is involved in resolving customer issues
  • Chase up completion of snagging lists with Site Managers
  • Organise the diary and work schedule for Customer Care Technicians
  • Act as a point of contact for the customer confirming access arrangements to the property when required
  • Reschedule maintenance jobs as appropriate liaising with customers as necessary
  • Place orders for replacement item and appliances through the purchasing team
  • Maintain paper and plot files
  • Produce and send out letters regarding general maintenance issues to customers
  • Track and report on maintenance history particularly recurring problems


  • IT literate and able to use a variety of IT systems
  • Has a desire to deliver high levels of Customer Care
  • Is confident when required to work to departmental procedures
  • Experience of working in a customer care environment dealing with complaints by phone and in writing
  • Good customer service skills
  • Excellent, accurate data inputting skills
  • Administratively competent and able to deliver to a high standard
  • Calm under pressure
  • Professional in approach with customers at all times upholding our brand values
  • Able to deal with difficult situations and reach positive outcomes


We offer an opportunity to work in a growing business led by its values in a fast-paced environment. Our benefits package includes

  • Competitive salary
  • Quarterly and Annual Staff Bonus Scheme
  • Enhanced holiday entitlement
  • Private Healthcare
  • Access to the Pension scheme

Job Type: Full-time

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